FAQ

Frequently Asked Questions (FAQ)

1. How can I track my order?

Once your order is shipped, you will receive an email with your tracking number and a link to track your shipment.
You can simply click the link or enter the tracking number on our Order Tracking page to view real-time updates on your delivery status.

2. What payment methods do you accept?

QB Stores accepts a variety of secure payment options, including:

• Credit & Debit Cards

• PayPal

• Apple Pay / Google Pay (if applicable)

• Other secure checkout methods supported by our payment provider

All transactions are protected with advanced encryption for your safety.

3. How long does delivery take?

Delivery time depends on your location and the product ordered, but typically:

• Processing Time: 1–3 business days

• Standard Delivery: 7–15 business days

• International Orders: May take slightly longer depending on local customs

You will receive a tracking link as soon as your order is on its way.

4. Can I change or cancel my order after placing it?

If you need to make changes, please contact us as soon as possible.
Orders can be modified or canceled within the processing period. Once shipped, changes are no longer possible.

5. What if my item arrives damaged or defective?

We are committed to providing high-quality products.
If your item arrives damaged or defective, please contact our support team with your order number and photos, and we will assist you with a replacement or refund.

6. Do you offer refunds or returns?

Yes! If you are not satisfied with your purchase, you can request a return or refund according to our Return Policy. Please reach out to us for assistance.

7. How can I contact QB Stores?

You can reach our customer support team anytime through our Contact Us page.
We’re here to help and typically respond within 24 hours.